Apr 9, 2015
Image of staff providing support

The UCSF Center for Excellence in Primary Care of the Department of Family and Community Medicine has partnered with the Center for Care Innovations to develop an online care integration resource center to better aid primary care providers, care managers, senior clinic leadership, and other health professionals – as well as patients – to help tackle a vital effort to knit together a network that provides coordinated, comprehensive primary care. Created with support from the Blue Shield of California Foundation, the purpose of this Care Integration site is to disseminate strategies, tools, and best practices for integrating primary care with other components of the medical neighborhood.

 

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Feb 19, 2015
Image of FCM faculty and staff at Hearts & Heroes celebration

Heroes & Hearts, a celebration in support of San Francisco General Hospital Foundations’ mission to promote excellence in research, education, and care for all at San Francisco General Hospital and Trauma Center, took place on February 12th.  Over 1,000 guests attended this year's sold-out event, which was held at AT & T Park.  This year's honorees, Diane Havlir, MD, Edgar Pierluissi, MD and Maya Vasquez, RN, were recognized for their dedication and impact on the community through their work at San Francisco General Hospital.

The Heroes & Hearts events are the Foundation’s largest source of unrestricted revenue and proceeds from the luncheon are used to fund the Hearts Grants Program. These grants are awarded to innovative programs and initiatives at The General that will result in improved patient care and have the potential to develop sustainable funding.

To learn more about the San Francisco General Foundation:

Watch the "Hearts After Dark" video

Image of title screen, Hearts After Dark video

Or visit their website.

 

 

Feb 18, 2015

The patient council is an organized group of Geriatric Care patients and their family members who advise the clinic staff and leadership on how to create an environment of patient- and family-centered care at UCSF Center for Geriatric Care aiming to improve and humanize the care experience. The purpose of this council is to partner with UCSF Geriatric Care practice staff and faculty to promote patient-centered care and to improve the quality of care provided to patients and their families. The patient council serves as an advisory body to provide recommendations to improve the quality of patient services, promote positive communication and staff awareness, and plan and support new patient education programs.

The Patient Advisory Council meets five times per year to discuss and provide feedback on practice operations, upcoming changes, and improvement opportunities. These are effectively “focus groups” that were developed to get in-depth patient feedback on a monthly basis. Below is a sampling of recent discussions/projects:

• Patient Centered Medical Home

• My Chart – Patient portal

• Appointment Access

• Accessing the clinic via phone

• Moving through the visit