New Patient and Family Advisory Council (PFAC) Formed at UCSF Center for Geriatric Care

The patient council is an organized group of Geriatric Care patients and their family members who advise the clinic staff and leadership on how to create an environment of patient- and family-centered care at UCSF Center for Geriatric Care aiming to improve and humanize the care experience. The purpose of this council is to partner with UCSF Geriatric Care practice staff and faculty to promote patient-centered care and to improve the quality of care provided to patients and their families. The patient council serves as an advisory body to provide recommendations to improve the quality of patient services, promote positive communication and staff awareness, and plan and support new patient education programs.

The Patient Advisory Council meets five times per year to discuss and provide feedback on practice operations, upcoming changes, and improvement opportunities. These are effectively “focus groups” that were developed to get in-depth patient feedback on a monthly basis. Below is a sampling of recent discussions/projects:

• Patient Centered Medical Home

• My Chart – Patient portal

• Appointment Access

• Accessing the clinic via phone

• Moving through the visit